Terms of Use

Accounts and eligibility

• You must be at least 18 years old and able to enter into a binding contract to use the Services.
• You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Tell us promptly if you suspect unauthorised access.
• We may suspend or close accounts that violate these Terms or applicable law.

Licence to use the Services

Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable and revocable licence to install and integrate the Open4ID SDK into your games and to access the dashboard and APIs for your own products.

You may not sublicense, resell or provide the Services to third parties as a service bureau, except as expressly agreed with us in writing.

We may update the SDKs and APIs over time. We aim to keep changes backward compatible and to announce breaking changes in advance where practical.

Acceptable use

You agree not to:

• reverse engineer, decompile or attempt to extract the source code of the Services, except where the law expressly permits it;
• copy, modify or create derivative works of the Services, or remove proprietary notices;
• use the Services to build or benchmark a competing product, or access them as a direct competitor without our written consent;
• interfere with the integrity or performance of the Services, or attempt to gain unauthorised access to them or to other customers' data;
• upload malicious code, send spam, or use the Services to store or distribute unlawful, infringing or harmful content;
• use the Services in violation of export control, sanctions or other applicable laws;
• use the Services in a way that would require us to process data we are not permitted to process, or that violates app store rules.

Your responsibilities

• You are responsible for your game, its content, and how it collects and uses player data.
• You must publish a privacy policy that accurately describes your use of Open4ID and the app stores, and obtain every consent and authorisation required by law, including for children where applicable.
• You must comply with the Apple App Store and Google Play policies, including their rules on payments, subscriptions and purchases.
• You must keep your API keys and server credentials confidential and use them only from your own backend.
• You are responsible for the accuracy of the data you send to the Services and for your own backups of any data you need to retain.

Player data and privacy

When you use the Services to process data about players of your games, you are the data controller and we act as a data processor, as described in our Privacy Policy. You are responsible for the lawfulness of the data you send and for responding to players' privacy requests. Open4ID verifies store purchases and returns the entitlement; we do not process card payments or act as merchant of record.

We process that data only to provide the Services to you and under your instructions. We do not sell it or use it for advertising. A data processing agreement is available on request.

Plans, fees and billing

The Services may be offered under free and paid plans described on the Site. Paid plans are billed in advance on a recurring basis through our payment provider. Prices and plan limits may change; we will give notice before a change affects your renewal.

Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from the dashboard. Cancellation takes effect at the end of the current period, and fees already paid are non-refundable except where required by law.

If your usage exceeds your plan limits, we may ask you to upgrade or limit the Services until you do. Late or unpaid amounts may result in suspension of the Services.

You are responsible for any taxes applicable to your purchase, other than taxes on our income. If you believe you were billed incorrectly, contact us within 30 days of the invoice.

Intellectual property

We and our licensors own all rights in the Services, including the SDKs, APIs, software, documentation, trademarks and any improvements. These Terms grant you a licence only; they do not transfer ownership.

You own your game, your content and the data you submit, subject to the licence you grant us to host and process it in order to provide the Services. We will use your name and logo to identify you as a customer only with your prior consent.

If you send us feedback or suggestions, we may use them without restriction or obligation.

We may collect aggregated and de-identified data about the performance and use of the Services and use it to operate and improve them.

Confidentiality

Each party may receive information that the other treats as confidential. The receiving party will protect it with reasonable care and use it only to perform under these Terms, except where disclosure is required by law. These obligations do not apply to information that is public, already known, independently developed, or received from a third party without restriction.

We may access your account and data only as needed to provide support, prevent abuse, comply with law, or as you instruct.

Third-party services

The Services interoperate with third parties such as Apple, Google, OAuth identity providers and payment processors. Your use of those services is governed by their own terms, and we are not responsible for them. Availability of the Services may depend on those providers.

Availability, support and changes

We provide the Services with commercially reasonable care and aim for high availability, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance and may modify or discontinue features with reasonable notice where practical.

Support is provided according to your plan, as described on the Site or in your order.

Suspension and termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or if required by law. Where reasonable, we will give you notice and an opportunity to fix the issue.

On termination, your right to use the Services ends. We may delete your account data after a reasonable period, except where we must retain it by law. Provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, liability and governing law — will survive.

Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that purchase verification will always succeed, that app store data will always be accurate, or that the Services will meet your specific requirements.

Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or exemplary damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the Services in the 12 months before the event giving rise to the claim is limited to the greater of the fees you paid us in that period or USD 100.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

Indemnity

You will defend and indemnify us against third-party claims, damages and reasonable costs arising from your game or content, your processing of player data, or your breach of these Terms or applicable law.

Changes to these Terms

We may update these Terms from time to time. We will publish the new version on this page with an updated date and, for material changes, notify account holders by email or in the dashboard. Changes apply from the date they are published; continued use after that date means you accept them.

Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Open4ID is established, without regard to its conflict-of-law rules. Before starting formal proceedings, both parties agree to try to resolve disputes in good faith by contacting us. Nothing in this section prevents either party from seeking urgent relief in a competent court.

General

These Terms, together with the Privacy Policy and any order or plan terms, are the entire agreement between us. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition or sale of assets. Our failure to enforce a provision is not a waiver of it.

Contact us

Questions about these Terms can be sent to: [email protected]